Consumer and Student Disclosures

Verification is a procedure in the federal financial aid process that helps ensure the accuracy of the information provided on the Free Application for Federal Student Aid (FAFSA). If you are selected for verification, there’s no need for concern—this is a common procedure and does not necessarily indicate any errors on your application.

If a student is chosen for verification, they will need to complete a Verification Worksheet, which will be provided by the Avenue Five Institute Financial Aid Office. Additionally, students may be required to submit additional documentation before their financial aid eligibility can be finalized. This documentation may include federal income tax transcripts, W-2 forms (from the student, spouse, and/or parents/guardians), proof of untaxed income, proof of identity, and other relevant documents. Students will receive an email detailing all the necessary documents required to complete the verification process.

After the Financial Aid Office reviews the submitted documents, students will be notified by email of any changes to their financial aid package. The verification process follows these steps:

• Students must submit all required documentation to the Avenue Five Institute Financial Aid Office within 14 days of being notified that additional documents are needed for this process.
• If the required documentation is not provided within the 14-day timeframe, students will need to make alternative payment arrangements until the documentation is received and their eligibility for federal student aid is confirmed. 
• The Financial Aid Office will notify students of any changes to their financial aid package following corrections made during the verification process. Adjustments will be made in accordance with federal regulations, and an updated or new financial aid plan will be provided.
• On a case by case basis the Avenue Five Institute Financial Aid Office can make exceptions to this policy if deemed necessary.

Special Circumstance requests may take up to 30 days to process once all required documentation has been submitted. Students may not receive their final financial aid package until the review is completed and approved. To expedite this process, students should submit all necessary documentation as soon as possible.

Dependency Override 

A dependency override allows a student to be classified as independent for financial aid purposes, even if they don’t meet the standard criteria for independence on the FAFSA. Understanding what does not qualify for a dependency override can help students and families navigate the process more effectively. Common situations that generally do not meet the criteria include:

1. Parents refusing to contribute to the student’s education.
2. Parents being unwilling to provide information on the FAFSA or for verification purposes.
3. Parents not claiming the student as a dependent for tax purposes.
4. The student demonstrating total self-sufficiency.

How to Request a Dependency Override

1. Reach out to the Financial Aid Office for guidance on the process and to understand what is required.
2. Prepare Documentation: Be ready to provide evidence to support your request. This may include letters from social workers, counselors, or other professionals familiar with your situation.
3. Review and Decision: The Financial Aid Office will review your documentation, may ask for additional information if needed, and will make a final decision.

Professional Judgment 

Applying for a professional judgment (PJ) review for financial aid involves requesting a reevaluation of your financial aid eligibility based on special or unusual circumstances that are not reflected on the FAFSA. This process allows the financial aid office to adjust your aid package to reflect  your current financial situation. 

How to Request a Professional Judgment:

1. Reach out to the Financial Aid Office for guidance on the process and to understand what is required.
2. Prepare Documentation: Be ready to provide evidence to support your request. This may include proof of income loss, current and past years tax documents, medical bills, divorce or separation decrees, any other documentation that illustrates current financial hardship.
3. Review and Decision: The Financial Aid Office will review your request and  documentation, may ask for additional information if needed, and will make a final decision.

For information about the school lending standards, please review our Lending Code of Conduct.

Your Cost of Attendance (COA) includes both school charges and estimated living expenses. Avenue Five Institute charges for required school fees, such as tuition, books, and supplies. Other items listed in the Cost of Attendance, such as food, housing, transportation, and personal expenses, are estimates used to determine financial aid eligibility and are not paid directly to the school. 

Cost of Attendance (2026-2027)

Living with Parents- No Dependents
Cosmetology/ Barber
Tuition $17,050.00
Books and Supplies$1949.00
Food and Housing $5620.32
Transportation $1,144.88
Personal $3,642.81

Esthetics
Tuition $12,937.50
Books and Supplies $1,948.50
Food and Housing $4,215.24
Transportation $858.66
Personal $2732.10

Nail Technology
Tuition $9,960.00
Books and Supplies $937.00
Food and Housing $3,512.70
Transportation $715.55
Personal $2,276.72

Off Campus -Not with Parents
Cosmetology/Barber
Tuition $17,050.00
Books and Supplies$1,949.00
Food and Housing $14,050.80
Transportation $2,860.20
Personal $9,107.00

Esthetics
Tuition $12,937.50
Books and Supplies $1,948.50
Food and Housing $9,768.00
Transportation $2,14.65
Personal $6,830.25

Nail Technology
Tuition $9,960.00
Books and Supplies $937.00
Food and Housing $8,781.75
Transportation $1,788.88
Personal $5,691.88

Need Based Aid (Pell Grant and Stafford Subsidized Loan) Calculation: COA (Cost of Attendance) – SAI (Student Aid Index) = Need Eligibility

Non-Need Based Aid (Unsubsidized Stafford and Parent PLUS Loan) Calculation: COA – EFA (Expected Financial Assistance/all other aid) = Non-Need Eligibility

Under applicable state law, except as preempted by federal law, you may have certain borrower rights,  remedies, and defenses in addition to those stated in the Master Promissory Note (MPN) and the  Borrower’s Rights and Responsibilities Statement. 

DISCLOSURE OF LOAN TERMS 

The MPN applies to Federal Direct Stafford/Ford Loans (Direct Subsidized Loans) and Federal Direct  Unsubsidized Stafford/Ford Loans (Direct Unsubsidized Loans). Under this MPN, the principal amount  that you owe, and are required to repay, will be the sum of all disbursements that are made (unless you  reduce or cancel any disbursements as explained below under Loan Cancellation), plus any unpaid  interest that is capitalized and added to the principal balance. 

Each loan made under this MPN is separately enforceable based on a true and exact copy of this MPN.  At or before the time of the first disbursement of each loan, you will receive a disclosure statement  identifying the amount of the loan and additional terms of the loan. The Borrower’s Rights and  Responsibilities Statement accompanying this MPN contains important additional information. The  Borrower’s Rights and Responsibilities Statement and any disclosure statement you receive in  connection with any loan under this MPN are hereby incorporated into this MPN. 

The Act specifies annual and aggregate limits on the amount of loans you may receive under this MPN.  You may request additional loan funds to pay for your educational costs up to the annual and aggregate  loan limits by contacting your school’s financial aid office. Your school will determine if you are eligible  for any additional loan funds. You will be notified of any increase or other change in the amount of your  loan. 

The amount of Direct Subsidized Loans and Direct Unsubsidized Loans you are eligible to receive may  increase or decrease based on changes in your financial circumstances. Your school will notify you of any  changes in your eligibility. You will be notified of any increase or decrease in the amount of your loan. 

The Department of Education (ED) may use a servicer to handle billing and other communications  related to your loan. 

TIME LIMITATION ON DIRECT SUBSIDIZED LOAN ELIGIBILITY FOR FIRST-TIME BORROWERS ON OR AFTER  JULY 1, 2013 

If you are a first-time borrower on or after July 1, 2013 (see Note below), there is a limit on the  maximum period of time (measured in academic years) for which you can receive Direct Subsidized Loans. In general, you may not receive Direct Subsidized Loans for more than 150% of the published length of your program of study. This is called your “maximum eligibility period.” 

After you have received Direct Subsidized Loans for your maximum eligibility period, you are no longer  eligible to receive additional Direct Subsidized Loans, and if you are enrolled in school you may become 

responsible for paying interest on your Direct Subsidized Loans. You may continue to receive Direct  Unsubsidized Loans. 

With certain exceptions as provided under the Act (such as if you graduate from your program of study  before you receive or at the time you receive Direct Subsidized Loans for your maximum eligibility  period), you will become responsible for paying the interest that accrues on your Direct Subsidized Loans during all periods if you: 

• Continue to be enrolled in any undergraduate program after you have received Direct Subsidized Loans for your maximum eligibility period, or 
• Enroll in another undergraduate program that is the same length as or shorter than your previous  program. 

The Borrower’s Rights and Responsibilities Statement that accompanies this MPN provides additional  information concerning the limitation on Direct Subsidized Loan eligibility for first-time borrowers on or  after July 1, 2013. 

Note: A first-time borrower on or after July 1, 2013 is an individual who has no outstanding balance on a  Direct Loan Program loan or a Federal Family Education Loan (FFEL) Program loan on July 1, 2013, or  who has no outstanding balance on a Direct Loan or FFEL program loan on the date he or she obtains a  Direct Loan Program loan after July 1, 2013. 

LOAN CANCELLATION 

You may pay back all or part of a loan disbursement within the timeframes set by the Act, as explained in the Borrower’s Rights and Responsibilities Statement and in a disclosure statement that you will  receive. If you return the full loan amount within those timeframes, you will not have to pay any loan  fee or interest charges. If you return part of a disbursement within those timeframes, ED will reduce the  loan fee and interest charges in proportion to the amount returned. 

INTEREST 

Unless ED notifies you in writing that a different rate will apply, the interest rate for any loan you receive  under this MPN is a fixed rate that is calculated in accordance with a formula specified in the Act. The  interest rate for Direct Subsidized Loans and Direct Unsubsidized Loans is calculated each year. When  the rate is calculated, it applies to Direct Subsidized Loans and Direct Unsubsidized Loans for which the  first disbursement is made during the period beginning on July 1 of one year and ending on June 30 of  the following year. Different interest rates may apply to different loans you receive under this MPN,  depending on when the loan is first disbursed and whether you are an undergraduate student or a  graduate or professional student. The maximum interest rate for Direct Subsidized Loans and Direct  Unsubsidized Loans made to undergraduate students is 8.25%. The maximum interest rate for Direct  Unsubsidized Loans made to graduate or professional students is 9.5%. ED will notify you of the interest  rate on each of your loans.

Except as explained below, you are not required to pay the interest that accrues on a Direct Subsidized Loan during an in-school, grace, or deferment period, and during certain periods of repayment under  the Income-Based Repayment Plan and the Pay As You Earn Repayment Plan. You must pay the interest  that accrues on a Direct Subsidized Loan during all other periods (including forbearance periods),  starting on the day after your grace period ends. 

You must pay the interest that accrues during the grace period on any Direct Subsidized Loan for which  the first disbursement is made on or after July 1, 2012 and before July 1, 2014. In addition, if you are a  first-time borrower on or after July 1, 2013, under certain conditions you may become responsible for  paying the interest that accrues on your Direct Subsidized Loans during all periods, as described under  

the heading “Time Limitation on Direct Subsidized Loan Eligibility for First-Time Borrowers on or after  July 1, 2013.” 

You must pay the interest that accrues on a Direct Unsubsidized Loan during all periods (including in school, grace, deferment, and forbearance periods), starting on the date of the first disbursement. 

You agree to pay all interest that accrues on your Direct Loan(s) during the periods described above. You  will be given the opportunity to pay the interest that accrues during in-school, grace, deferment,  forbearance, or other periods as provided under the Act. If you do not pay this interest, ED may  capitalize the interest (add it to the principal balance of your loans) at the end of the grace, deferment,  forbearance, or other period. 

LOAN FEE 

As provided by the Act, ED charges a loan fee for each Direct Subsidized Loan and Direct Unsubsidized Loan you receive under this MPN. The loan fee is a percentage of the loan amount and will be deducted proportionately from each disbursement of each of your loans. The specific loan fee you are charged will  be shown on disclosure statements that will be sent to you. ED may refund the loan fee only as  permitted by the Act. 

LATE CHARGES AND COLLECTION COSTS 

ED may collect from you: 

• A late charge of not more than six cents for each dollar of each late payment if you do not make any  part of a required installment payment within 30 days after it becomes due, and 
• Any other charges and fees that are permitted by the Act related to the collection of your loans. If you default on a loan, you must pay reasonable collection costs, plus court costs and attorney fees. GRACE PERIOD 

You will receive a 6-month grace period on repayment of each loan made under this MPN. The grace  period begins the day after you cease to be enrolled at least half-time at an eligible school.

You are not required to make any payments on your loan during the grace period. However, you are  responsible for paying the interest that accrues on your Direct Unsubsidized Loan and, in some cases  (see “Interest” in this section of the MPN) on your Direct Subsidized Loan during the grace period, and  this interest will be capitalized at the end of the grace period if you do not pay it. 

REPAYMENT 

You must repay the full amount of the loans made under this MPN, plus accrued interest. You will repay  each loan in monthly installments during a repayment period that begins on the day immediately  following your 6-month grace period on that loan. Generally, payments that you make or that someone  else makes on your behalf will be applied first to late charges and collection costs that are due, then to  interest that has not been paid, and finally to the principal amount of the loan. However, any payments  made under the Income-Based Repayment Plan or the Pay As You Earn Plan will be applied first to  interest that is due, then to fees that are due, and then to the principal amount. 

ED will provide you with a choice of repayment plans. The Borrower’s Rights and Responsibilities  Statement includes Information on these repayment plans. 

ED will provide you with a repayment schedule that identifies your payment amounts and due dates. If  you intend to repay your loan but are unable to make your scheduled loan payments, ED may grant you  a forbearance that allows you to temporarily stop making payments or to temporarily make a smaller  payment amount, which extends the time for making payments. 

ED may adjust payment dates on your loans or may grant you a forbearance to eliminate a delinquency  that remains even though you are making scheduled installment payments. 

You may prepay all or any part of the unpaid balance on your loans at any time without penalty. If you  do not specify which loans you are prepaying, ED will determine how to apply the prepayment in  accordance with the Act. 

After you have repaid in full a loan made under this MPN, ED will send you a notice telling you that you  have paid off your loan. 

ACCELERATION AND DEFAULT 

At ED’s option, the entire unpaid balance of a loan made under this MPN will become immediately due  and payable (this is called “acceleration”) if any one of the following events occurs: 

(1) You do not enroll as at least a half-time student at the school that certified your loan eligibility; (2) You do not use the proceeds of the loan solely for your educational expenses; (3) You make a false representation that results in your receiving a loan for which you are not eligible; or (4) You default on the loan. 

The following events will constitute a default on your loan:

(1) You do not pay the entire unpaid balance of the loan after ED has exercised its option under items  (1), (2), and (3) above; 

(2) You do not make installment payments when due and your failure to make payments has continued for at least 270 days; or 

(3) You do not comply with other terms of the loan, and ED reasonably concludes that you no longer  intend to honor your repayment obligation. 

If you default, ED may capitalize all outstanding interest. This will increase the principal balance of your  loan, and the full amount of the loan, including the new principal balance and collection costs, will  become immediately due and payable. 

If you default, the default will be reported to nationwide consumer reporting agencies (credit bureaus)  and will significantly and adversely affect your credit history. A default will have additional adverse  consequences as explained in the Borrower’s Rights and Responsibilities Statement. Following default,  you may be required to repay the loan (potentially including amounts in excess of the principal and  interest) under the Income-Based Repayment Plan or the Income-Contingent Repayment Plan in  accordance with the Act. 

LEGAL NOTICES 

Any notice required to be given to you will be effective if it is sent by first-class mail to the most recent  address ED has for you, by electronic means to an address you have provided, or by any other method  of notification that is permitted or required by applicable statute and regulation. You must immediately  notify ED of a change in your contact information or status as specified in the Borrower’s Rights and  Responsibilities Statement under “Information you must report to us after your receive your loan.” 

If ED does not enforce or insist on compliance with any term of this MPN, this does not waive any right  of ED. No provision of this MPN may be modified or waived except in writing by ED. If any provision of  this MPN is determined to be unenforceable, the remaining provisions will remain in force. 

Information about your loans will be submitted to the National Student Loan Data System (NSLDS).  Information in NSLDS is accessible to schools, lenders, and guarantors for specific purposes as  authorized by ED. 

NOTICE ABOUT SUBSEQUENT LOANS MADE UNDER THIS MPN 

This MPN authorizes ED to make multiple loans to you to pay your educational expenses during the  multi-year term of this MPN, upon your request and upon your school’s annual certification of your loan  eligibility. 

At schools that are authorized to use the multi-year feature of the MPN and choose to do so,  subsequent loans may be made under this MPN for subsequent academic years. At any school,  subsequent loans may be made under this MPN for the same academic year.

No subsequent loans will be made under this MPN after the earliest of the following dates: (1) The date ED or your school receives your written notice that no further loans may be made; 

(2) One year after the date you sign the MPN or the date ED receives the MPN if no disbursements are  made under the MPN; or 

(3) Ten years after the date you sign the MPN or the date ED receives the MPN. SECTION F: IMPORTANT NOTICES 

GRAMM-LEACH-BLILEY ACT NOTICE 

In 1999, Congress enacted the Gramm-Leach-Bliley Act (Public Law 106-102). This Act requires that  lenders provide certain information to their customers regarding the collection and use of nonpublic  personal information. 

We disclose nonpublic personal information to third parties only as necessary to process and service  your loan and as permitted by the Privacy Act of 1974. See the Privacy Act Notice below. We do not sell  or otherwise make available any information about you to any third parties for marketing purposes. 

We protect the security and confidentiality of nonpublic personal information by implementing the  following policies and practices. All physical access to the sites where nonpublic personal information is  maintained is controlled and monitored by security personnel. Our computer systems offer a high  degree of resistance to tampering and circumvention. These systems limit data access to our staff and  contract staff on a “need-to-know” basis, and control individual users’ ability to access and alter records  within the systems. All users of these systems are given a unique user ID with personal identifiers. All  interactions by individual users with the systems are recorded. 

PRIVACY ACT NOTICE 

The Privacy Act of 1974 (5 U.S.C. 552a) requires that the following notice be provided to you: 

The authority for collecting the requested information from and about you is §451 et seq. of the Higher  Education Act (HEA) of 1965, as amended (20 U.S.C. 1087a et seq.) and the authorities for collecting and  using your Social Security Number (SSN) are §484(a)(4) of the HEA (20 U.S.C. 1091(a)(4)) and 31 U.S.C.  7701(b). Participating in the William D. Ford Federal Direct Loan (Direct Loan) Program and giving us  your SSN are voluntary, but you must provide the requested information, including your SSN, to  participate. 

The principal purposes for collecting the information on this form, including your SSN, are to verify your  identity, to determine your eligibility to receive a loan or a benefit on a loan (such as a deferment,  forbearance, discharge, or forgiveness) under the Direct Loan Program, to permit the servicing of your  loan(s), and, if it becomes necessary, to locate you and to collect and report on your loan(s) if your  loan(s) become delinquent or in default. We also use your SSN as an account identifier and to permit  you to access your account information electronically.

The information in your file may be disclosed, on a case-by-case basis or under a computer matching  program, to third parties as authorized under routine uses in the appropriate systems of records notices.  The routine uses of this information include, but are not limited to, its disclosure to federal, state, or  local agencies, to private parties such as relatives, present and former employers, business and personal  associates, to consumer reporting agencies, to financial and educational institutions, and to guaranty  agencies in order to verify your identity, to determine your eligibility to receive a loan or a benefit on a  loan, to permit the servicing or collection of your loan(s), to enforce the terms of the loan(s), to  investigate possible fraud and to verify compliance with federal student financial aid program  regulations, or to locate you if you become delinquent in your loan payments or if you default. To  provide default rate calculations, disclosures may be made to guaranty agencies, to financial and  educational institutions, or to state agencies. To provide financial aid history information, disclosures  may be made to educational institutions. To assist program administrators with tracking refunds and  cancellations, disclosures may be made to guaranty agencies, to financial and educational institutions,  or to federal or state agencies. To provide a standardized method for educational institutions to  efficiently submit student enrollment status, disclosures may be made to guaranty agencies or to  financial and educational institutions. To counsel you in repayment efforts, disclosures may be made to  guaranty agencies, to financial and educational institutions, or to federal, state, or local agencies. 

In the event of litigation, we may send records to the Department of Justice, a court, adjudicative body,  counsel, party, or witness if the disclosure is relevant and necessary to the litigation. If this information,  either alone or with other information, indicates a potential violation of law, we may send it to the  appropriate authority for action. We may send information to members of Congress if you ask them to  help you with federal student aid questions. In circumstances involving employment complaints,  grievances, or disciplinary actions, we may disclose relevant records to adjudicate or investigate the  issues. If provided for by a collective bargaining agreement, we may disclose records to a labor  organization recognized under 5 U.S.C. Chapter 71. Disclosures may be made to our contractors for the  purpose of performing any programmatic function that requires disclosure of records. Before making  any such disclosure, we will require the contractor to maintain Privacy Act safeguards. Disclosures may  also be made to qualified researchers under Privacy Act safeguards. 

Under the Right to Financial Privacy Act of 1978 (12 U.S.C. 3401-3421), ED will have access to financial  records in your student loan file maintained in compliance with the administration of the Direct Loan  Program.

Avenue Five Institute is committed to ensuring that students receiving financial assistance are aware of their rights and responsibilities in relation to their financial aid. The following policy provides an overview of the rights and responsibilities of students who are awarded federal, state, and institutional financial aid, in compliance with the regulations set forth by the U.S. Department of Education, particularly the provisions of 34 CFR 668.42(c).

Student Rights

As a student receiving financial assistance, you have the right to:

• Access to Financial Aid Information: You have the right to receive clear and accurate information about financial aid programs, eligibility requirements, and your rights and responsibilities as a recipient. This information is available through the Financial Aid Office and the schools website. 
• Fair and Equal Consideration: You are entitled to fair and equal consideration for financial aid, provided that you meet eligibility requirements and submit the necessary documentation in a timely manner.
• Understanding of Award Decisions: You have the right to know the amount of financial assistance you are being awarded, the criteria used to determine the award, and any specific conditions that apply to your aid.
• Right to Appeal: If you disagree with any financial aid decisions, you have the right to appeal the decision. The Office of Financial Aid will provide guidance on the process and timelines for submitting an appeal.
• Confidentiality of Information: Your financial aid information is protected under the Family Educational Rights and Privacy Act (FERPA). Information regarding your financial aid status, award amounts, and other related matters will only be shared with those authorized by you or as required by law.
• Right to Financial Aid Disbursement Information: You have the right to be informed of the disbursement dates, methods of disbursement, and how funds will be applied to your account.

Student Responsibilities

As a student receiving financial assistance, you are responsible for:

• Providing Accurate Information: You are responsible for ensuring that all information provided on your financial aid application (e.g., FAFSA, institutional forms) is accurate and complete. Any discrepancies or errors should be promptly corrected. Failure to provide accurate information may delay the processing of your financial aid.
• Meeting Deadlines: You are responsible for submitting all required documentation, forms, and applications by the established deadlines. Missing deadlines may result in delays or loss of financial aid eligibility.
• Maintaining Eligibility: You must maintain satisfactory academic progress as outlined by the institution’s policy. This includes meeting the minimum GPA and completion rate requirements for continued eligibility for financial aid. If you fail to maintain these standards, you may lose your eligibility for aid.
• Repayment of Overawards: If you receive financial aid in excess of what you are eligible for, you are responsible for repaying any overawards or excess aid promptly. Failure to repay overawards may result in a hold on your academic records or future financial aid.
• Reporting Changes in Enrollment Status: You must promptly notify the Financial Aid Office if there is any change in your enrollment status (e.g.,dropping class, withdrawal, or change in program). Changes in enrollment may affect the amount or eligibility of your financial aid.
• Adhering to Aid Conditions: You are responsible for understanding and complying with the terms and conditions of each financial aid program, including any loan agreements. This includes completing entrance and exit counseling for federal loans and ensuring that you understand your loan repayment obligations.
• Responding to Requests from the Financial Aid Office: You must respond to any requests for additional documentation or information from the Financial Aid Office in a timely manner. Delayed responses may impact the processing of your aid.
• Maintaining Contact with the Financial Aid Office: You must notify the Financial Aid Office of any changes to your contact information, including your address, email, and phone number.

 Consequences for Failing to Meet Responsibilities

Failure to meet the responsibilities outlined in this policy may result in:

• Delay or cancellation of your financial aid.
• Requirement to repay funds that were disbursed in error.
• Loss of eligibility for future financial aid.
• Referral for collection or legal action in cases of fraud or misrepresentation.

Contact Information

For further clarification or assistance regarding your rights and responsibilities, please contact the Financial Aid Office.

Avenue Five Institute is committed to providing students with the information and support necessary to make informed decisions about their financial assistance. Below are contacts and resources available for students to obtain information regarding financial aid programs, eligibility, 

Avenue Five Financial Aid Office

The primary resource for information on financial assistance at Avenue Five Institute is the Financial Aid Office. The Financial Aid Office is responsible for managing the application, awarding, and disbursement of financial aid, as well as providing advising on financial aid matters.

Students may contact the Financial Aid office for any questions or assistance related to financial assistance via phone, email, virtual appointment or in person by appointment during regular business hours Monday thru Friday 9:00-5:00. Appointments outside these hours may be available by appointment only. 

Contact Information:

• Avenue Five Institute Financial Aid Office 
• 512.572.0220
• [email protected]
• avenuefive.edu

Department of Education Contact Information

In addition to contacting the Financial Aid Office, students may also refer to the U.S. Department of Education for federal financial aid information. The Department of Education offers resources related to federal financial aid programs, loan management, and more.

Contact Information

• U.S. Department of Education Federal Student Aid Information Center (FSAIC)
• 1-800-433-3243 (1-800-4 FED AID)
• fafsa.ed.gov 

Federal Student Aid Ombudsman 

If you have issues related to federal student aid that you are unable to resolve through your school’s financial aid office, you may seek assistance from the Federal Student Aid Ombudsman Group. The Ombudsman Group serves as a neutral, third-party resource to help resolve disputes regarding federal student loans.

Contact Information

• Online Assistance: Federal Student Aid Ombudsman Website
• Phone: 1-877-557-2575 (Toll-Free)
• Mailing Address:
  U.S. Department of Education
  FSA Ombudsman Group
  P.O. Box 1843
  Monticello, KY 42633

Students are encouraged to attempt to resolve disputes directly with their institution’s financial aid office before reaching out to the Ombudsman Group. For more information, visit studentaid.gov.