Communication Is Key
Whether you are a new or seasoned cosmetologist, you can always learn more effective ways to communicate in a positive manner with your clients, and some salon schools even incorporate training for client communication for cosmetologists.
What is the Secret to Great Communication?
Below is a list of ten tips that will help you improve your communication skills.
1. Greeting Your Clients
Exuding self-confidence when you first greet your client goes a long way. A pleasant smile, good posture, and an energetic personality will get things off to a good start.
2. Listen During the Consultation
Once your client sits down in the chair, they become your boss. You should not only listen to what they want done, but you should also ask questions to get them to open up more.
3. Be Honest With Your Client
Some clients may want something that won’t necessarily work with their hair. It is your job to respectfully explain and suggest to them a different course of action. They may think they are right, but you are the professional and you know more about color, style, etc.
4. Keep the Conversation Professional
Try to steer clear of gossip and rumors. A salon visit is supposed to be a relaxing time for your client. Let them do most of the talking and you can engage in the topic that way.
5. Focus On Your Client
Absorb everything your client is telling you. It can get crazy and hectic at times in a salon. Never let your client feel like you have taken your attention off of them.
6. Learn Little Details About Your Client
There is a big difference between a stay at home mom and a busy executive. Find out about what their day is like and open up the dialogue in that area. This will help them feel more relaxed.
7. Understand Your Client
Client communication for cosmetologists include taking in all that your client tells you and then repeating it back in the form of a question or in a statement. This will let them know that you are in fact listening to their story and that you care enough to engage in a back and forth with them.
8. Choose Your Words Carefully
A professional tone will go a lot further than using slang and street terms. And it will let your client know that they are in a professional atmosphere.
9. Use Non-Verbal Communication
Keep your body language in a positive state and avoid slouching or eye rolling. You can say a lot without really saying anything.
10. The Customer is King (or Queen)
Always make your client feel like they are in complete control. This will allow them to be more relaxed, and will make your job of communication effectively even easier.
When you are ready to learn more about improving client communication for cosmetologists, you can click here to get some extra tips and advice so that you have all the necessary tools to perform the job you love.